Customer success manager

At Urbio, we are accelerating the decarbonization of buildings globally with AI. Our mission is to empower the key actors of the energy transition with innovative software to plan future-proof systems to heat, cool and electrify buildings. We’re looking for impact-driven people to build together a globally leading software company on the forefront of generative design and AI.

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About the job

Would you like to have a direct positive impact on the leading cause of climate change by being involved in the most exciting and impactful decarbonization projects in the world? Would you like to shape the future way of working for utilities, consulting firms and other stakeholders? We are currently expanding our team with talented individuals!

Responsibilities

Your tasks are to...

• guide the successful project execution of German- and English-speaking Urbio customers in the field of net-zero cities (district heating networks, municipal energy plannings, local energy communities...)

• ensure the smooth realization of projects by supporting users in data preparation, implementation of tailored reporting and integration with third-party solutions

• drive the customer journey of users with coaching and support in order to ensure customer trust, satisfaction and loyalty

• develop and enrich Urbio's knowledge-base by transforming complex energy models and applications into tangible user stories

• develop and refine Urbio’s customer success framework in order to achieve highly scalable processes (e.g. streamlining, automations, etc.)

• represent the voice of the customer to influence Urbio's strategic product development priorities

Qualifications

For this position you need to...

• have an engineering background (BSc/MSc)

• have preferably >3 years experience in the energy sector acquired through roles in consultancy companies or utilities involving customer-facing projects

• enjoy working with energy data & models, and have preferably a solid experience with complex spreadsheets and GIS software

• have strong communication/presentation skills and charisma

• have strong empathy for customers and a passion for deep-tech innovation and digitization

• be a flexible team player, and be eager to build relationships across different departments

• have working proficiency in German and in English (French is a plus)

Offer

Urbio is a fast-paced startup with innovation at its core: as such, part of your work will be created from scratch, and will quickly find applications in real-world projects. Working at Urbio provides you with many learning opportunities and ample career development options in a highly motivated and qualified team. This is also your chance to earn equity in a fast-growing, VC-backed startup that targets an emerging international market.

Our core motivation at Urbio is to reduce the adverse impacts of cities. Your work has thus the potential to considerably improve the sustainability of cities worldwide, while in particular accelerating their transition to a low-carbon future.

Location & time

• We meet 2+ days per week in our office in Sion and/or co-working spaces in Zurich or Lausanne.

• We’re seeking someone to join our team at the soonest availability.

• This is an unlimited full-time position.

Click on the "Apply" button above to access the application form!